Customer Care

HOW TO CARE FOR YOUR JEWELRY
Jewelry by nature is delicate and needs to be cared for appropriately.  Please read through these helpful tips to ensure that your special Jewelry by E piece is long lasting so you can enjoy it for years and years to come!

Each Jewelry by E piece is made from the finest quality materials.  We strongly advise against the use of:  perfumes, lotions and hairsprays in direct contact with your jewelry. Put your jewelry on last when getting dressed.  Also, wearing your jewelry in water is not recommended.  These components can weaken the elastic cord or wire cord that your jewelry is strung on and possibly break it.

Individually roll each bracelet on and off your hand/wrist.  Do not try to put on, or take off, multiple pieces at once.

Store your jewelry pieces separately to avoid scratching.  Jewelry pouches or boxes are recommended for proper storing.

Sterling silver will tarnish after some time and will need to be polished with a soft polish cloth.  Do not use any abrasive cleaners.  Do not attempt to polish vermeil.

ORDER CANCELLATION
Orders cannot be canceled or modified after they have been shipped from our studio.  If you wish to cancel or modify your order, please contact us through the Contact Us form or call us at 305-772-3301 immediately with your requests.

REPAIRS
All jewelry is delicate and Jewelry by E designs are no exception.  We try very hard to make our pieces as sturdy as possible, but we know that “oops moments” happen.   Please read over the section on “HOW TO CARE FOR YOUR JEWELRY.” In the event that your jewelry breaks, we will gladly fix your piece one time free of charge if this occurs within the first 30 days after receiving your order.  However, shipping charges to and from us, for repairs, will be your responsibility.

After the 30 day period, we will be happy to repair your jewelry, but a per item fee will be charged to you.  We will contact you once the jewelry has reached our studio with the estimated total repair cost for your approval.

Note: If your jewelry is missing beads or other material needed to repair your jewelry,  Jewelry by E has the right to add an additional fee for the missing material(s). We suggest you email us a picture at info@jewelrybye.com prior to shipping and we will provide you with a total estimate for your repair.

Additional Note: Our repairs processing center only accepts repairs for items purchased on www.jewelrybye.com Repairs for items purchased at one of our retailers must be handled with the store in which the items were originally purchased.

SIZING

Bracelets

Each Jewelry by E bracelet measures at a different size.  Please refer to the individual product details on the bracelet you are inquiring about for complete sizing and material information.  Please measure your wrist prior to purchasing your jewelry. The best way to measure your wrist is with a soft tape measure that is flexible to move around your wrist. Bracelet sizing is a personal preference depending on whether you like your bracelets to fit tightly or loosely. Please give us the most accurate measurement for the perfect fit. We will be happy to adjust our elastic bracelet collections to accommodate the best fit for you; however, all sizes over 7 inches may incur a small up-charge. We will contact you prior to making your customized piece with the total cost and for approval.

Necklaces
Each necklace in Jewelry by E collections measures at a different length. Please refer to the individual product details on the necklace you are inquiring about for complete details.

SALES TAX
Orders shipped within the state of Florida incur a mandatory 7% sales tax. All orders, exclusive of the state of Florida, are exempt from this sales tax

SECURITY TAG
Jewelry by E has placed a non-removable security tag on each piece of jewelry sold. Once the tag has been removed the product is deemed final sale. We suggest that you do not cut off the tag until you are 100% satisfied with the product received.